Time frame for answering the initial quotation request is 30 Min/ Container, 1 Hour/RORO or CFS
Time Frame for Processing the documents in customs system and update the final quotation 30 Min after receiving final payment
Time frame for clearing and delivering a shipment ( 1 Working Day) for a normal cargo
Time frame for clearing and delivering a shipment for special Cargo for which some approvals are required by OGA (will be updated to the client on case to case basis)
ETIHAD SLA
Time frame to answer a quotation request is 30 Min
Time Frame for Processing the documents in customs system and update the final quotation 30 Min after receiving final payment
Time frame for clearing and delivering air cargo (1 Working Day) for a normal cargo
Time frame for clearing and delivering special Air Cargo for which some additional approvals are required by OGA (will be updated to the client on case to case basis)
Service Desk Service Level Agreement
Time frame to answer a quotation request is as below
SEA Cargo
30 Min for Container
1 Hour for RORO or CFS
Air Cargo
30 Min
Time Frame for Processing the documents in customs system and update the final quotation30 Min
Time frame for clearing and delivering air cargo(1 Working Day) for a normal cargo
Time frame for clearing and delivering special SEA/Air Cargo for which some additional approvals are required by OGA (will be updated to the client on case to case basis)
Invited Agents Terms and Conditions
Time frame to answer a quotation request is 30 Min
Time Frame for Processing the documents in customs system and update the final quotation 30 Min after receiving final payment
Time frame for clearing and delivering air cargo (1 Working Day) for a normal cargo
Time frame for clearing and delivering special Air Cargo for which some additional approvals are required by OGA (will be updated to the client on case to case basis)